This page explains how to delete your VIP Entrance account and the personal data held against it. VIP Entrance is operated by Special Services Company, registered in the Kingdom of Saudi Arabia at 8918 Uthman Ibn Affan Road, King Salman District, Riyadh.
Deleting your account in the app
You can permanently delete your account from inside the app at any time, without contacting us and without any extra steps:
- Open VIP Entrance and sign in.
- Go to Profile.
- Choose Delete account, then Send the code.
- Enter the 4-digit code we send by SMS, then choose Delete my account permanently.
The account is deleted immediately and this cannot be undone. The code is only there so that nobody can delete somebody else’s account.
If you cannot use the app
If you can no longer open the app, send us a request through either channel below:
- Email care@vip.sa with the subject “Account deletion request”, or telephone 00966112223333.
- Tell us the mobile number registered on the VIP Entrance account. That number is the only thing we need in order to find the account. Never send us card details, and never send us a verification code by email.
- We send a verification code by SMS to that mobile number and ask you to confirm it, so that nobody can delete somebody else’s account.
- Once the number is verified we erase the account and its personal data within 30 days, and confirm by SMS to that number when it is done.
There is no charge for deletion, and you do not have to give a reason.
Deleting only part of your data
You do not have to give up the account to have something removed from it. Write to the same address and name what you want gone — your profile photo, your display name, or any rating or review you have written. We verify the request by SMS exactly as above, remove what you asked for, and leave the account, its balance and its bookings untouched.
Your display name is also yours to clear at any time without asking us: in the app, under Profile then Edit profile, empty the name field and save. The app goes back to greeting you without one.
What happens when you delete
- You are signed out on every device, upcoming bookings are cancelled and entry passes stop working.
- The personal data listed in section 4 is erased, and the account cannot be restored.
- Signing in later with the same mobile number starts a new, empty account. Nothing from the old one comes back.
What is deleted, and what is kept
Erased
- Your name and your profile photo.
- Your mobile number, which is the identifier the whole account is built on.
- Your sign-in sessions, and any verification code still outstanding.
- Any rating or review you have written.
- The link between you and your booking history: the bookings themselves are stripped of everything that identifies you.
Kept, and why
- Tax invoices and payment records. An invoice for a service you paid for is an accounting record, and the tax regulations in force in the Kingdom of Saudi Arabia require us to retain it for not less than six (6) years from the end of the tax period it falls in. It carries the details the invoicing rules oblige us to show. We cannot erase these on request.
- Booking records with the personal details removed. Kept for occupancy statistics. They can no longer be traced back to you.
Never held by us in the first place
We never receive or store your full card number. Card details are entered on our payment provider’s own form and go directly to them; the app is handed back only a payment reference. Deleting your account therefore has no effect on what your bank or card issuer holds.
Before you delete
- Spend your wallet balance first. The app shows your balance before you delete. A balance held by your VIP Entrance account cannot be recovered once it is deleted; a balance shared with VIP Valet and VIP Tickets on the same number stays available there.
- Upcoming bookings are cancelled without a refund. Any entry pass you are still holding stops admitting you.
- The same mobile number can register again later, but it starts an entirely new account. Nothing from the old one comes back.
Contact us
Phone
00966112223333
Mailing Address
8918 Uthman Ibn Affan Road,
King Salman District, Riyadh
This page forms part of our Privacy Policy, which sets out your full rights over your personal data under the regulations in force in the Kingdom of Saudi Arabia.